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Wad
Joined: 08 Aug 2007
Posts: 1390
Location: Australia
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 Posted: Fri Feb 15, 2008 12:35 am Post subject: Warranty firm says Xbox 360 failure rate at 16% |
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I saw this the other day, thought it was worth a post
Warranty firm SquareTrade has amassed over 1000 warranty claims for the Xbox 360 and come up with some interesting findings. They have found that the failure rate of Xbox 360 systems is at 16.4%, compared to a 3% rate for the PS3 or the Wii with sample sizes in the high hundreds. The Red ring of Death accounted for 60% of their Xbox 360 failures. The CEO for SquareTade said that in the future we may see an even higher percentage due to prolonged use.
quote:
SquareTrade CEO Steve Abernethy speculated that the future may see an even higher percentage. "It is reasonable to believe these failure rates will increase over time, since the Xbox 360 failure issues tend to increase with prolonged use where overheating appears the main culprit," he said. Abernethy went on to note that while the company didn't track the different variations of the 360, he "would estimate most if not all were the original motherboard."
In taking statistics, the two most important factors are sample size and randomness. By using a pool of over 1000 redeemed warranties, the report's sample size is sufficient. On the other hand, since the sampling was taken from people who have to seek SquareTrade's warranty service out, the possibility exists that the randomness factor could be skewed, leaning towards heavy system users who are more likely to overheat their 360s. This doesn't invalidate the report by any means, but it is worth keeping mind.
News Source: 1up
http://www.1up.com/do/newsStory?cId=3166259
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Wad
Joined: 08 Aug 2007
Posts: 1390
Location: Australia
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| Posted: Mon Feb 18, 2008 12:29 am Post subject: |
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Did anyone see MS response to this ??
LOL - We dont know you and we wont admit anything
quote:
Yesterday, warranty issuer SquareTrade revealed the results of its recent examination of Xbox 360 failure rates. The company said that, based on a sample group of 1,000 warrantees it had issued, 16.4 percent had service calls -- more than half for general hardware failures (a.k.a. Three Red Lights) and the rest for disk drive problems, hardware freezes and other issues.
"Microsoft does not comment on hardware failure rates [emphasis by Microsoft], nor do we comment on speculation," Microsoft spokesman Joe DiMiero told IGN in an e-mail message today. "We have not seen the report, and are unfamiliar with the agency that filed it. Based on the enthusiast community's feedback yesterday, the methodology of this report is suspect."
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