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nathsgames
Joined: 08 Aug 2007
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 Posted: Tue Feb 05, 2008 6:19 am Post subject: Forza 2 A Major Cause Of Xbox 360 Crashes and Freezing |
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nathsgames
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| Posted: Tue Feb 05, 2008 6:33 am Post subject: |
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The URL coding isn't working, don't know why sorry, but copy and paste them and they work...
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Wad
Joined: 08 Aug 2007
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Location: Australia
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| Posted: Tue Feb 05, 2008 7:03 am Post subject: |
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Try your 360 with another game.
If it dosnt freeze on them then Forza2 is the issue. If it does freeze then go ballistic at MS 
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nathsgames
Joined: 08 Aug 2007
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| Posted: Tue Feb 05, 2008 8:40 am Post subject: |
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Forza 2 is the only game it freezes in. I have borrowed another game disk tonight to try as a final test before dropping a nuke on em.
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gahooleys
Joined: 09 Aug 2007
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Location: Gold Coast
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| Posted: Wed Feb 06, 2008 1:08 am Post subject: |
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so if Forza 2 is the issue (which it seems like it is), will they give you a new console?
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nathsgames
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| Posted: Wed Feb 06, 2008 1:11 am Post subject: |
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I am going to give them a call shortly and discuss it, might just give it one more night with the borrowed game disk to confirm my suspicions that it may in fact be my worn out game disk, plus Forza's known issues, causing the problems.
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dbarrade
Joined: 06 Aug 2007
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| Posted: Wed Feb 06, 2008 11:39 pm Post subject: |
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From what I've read about game freezing I think Dead Rising is another candidate... if you can, get a hold of that disk to try... I can get another copy of Forza 2 to test if you need Nath?
I think we talked about this before, but my gut feeling is that Forza overclocks the video card to get better performance, so if you can I would try to get a different 360, as I have a funny feeling it's not drive or disk related... this is just a theory mind you, nothing solid to back it up with... it's just after reading all the now deleted forum posts on the topic it reminds me of my experiences overclocking the main processor or overclocking the video card, do you see any image corruption when it freezes, (weird textures or it looks like there is a triangle drawn the wrong size or lines of random dots) or is the image fine?
I had Forza freeze on me a couple of times on Liz's brothers 360, the screen froze, but you could still hear the game playing, engine tone changing relative to what you are doing on the controls, this happened once mid game, with the in game screen frozen and I remember once where it finished loading, so the screen was black with the Forza logo and loading, but the race then started with the screen stuck that way, I think in that case I was able to quit back to the dashboard.
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nathsgames
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| Posted: Thu Feb 07, 2008 3:59 am Post subject: |
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That's a nice theory and would stand up. Another one I have read which is similar talks about Forza 2 using 90% of system resources whereas the general limit on developers is around 70%, so as to not overheat the GPU and also apparently the solders do not like heat one little bit and if the GPU is constantly pushed to 90% the solders around the CPU on the GPU starts to crack, which is when the freezing starts...
Anyway..... last night I played for three hours, two on borrowed disk and one on my disk, and didn't have one single freeze! The whole experience was nice and solid!
So.... I have to give back borrowed game disk tonight and will be playing solely on my own disk so we will see if it passes a full night of torture tonight....
There is definately a problem somewhere - so many cases are not co-incidence or bad luck. The problem is, getting a company with US$21,000,000,000,000.00 in clear cash funds sitting in the bank to admit it!
(did anyone read the story about the US$44bn takeover attempt of Yahoo - MS might consider borrowing money for the first time in the company's existence! As they don't want to use all of the US$21bn CASH reserves they have in the bank to buy Yahoo (50%/50% shares and cash offer!!)) That tells me the real size of Microsoft!
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nathsgames
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| Posted: Thu Feb 07, 2008 4:17 am Post subject: |
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Official complaint letter sent via Support Email form:
Dear Microsoft Xbox 360 Support Manager,
Hello, I am writing on behalf of the thousands of xbox 360 users who play Forza Motorsport 2 and experience:
Screen Freezing
Overheating Console
Scratched Disks
Multiple Xbox Live Issues, etc..
The problems all only present when playing Forza Motorsport 2, and one only needs to search the internet to read up on the thousands of unanswered cases out there.
I invite you to read the following forum link in regards to this issue located at http://forums.forzamotorsport.net/forums/thread/240512.aspx
Apparently there was a link with over 900 replies deleted by Turn 10!
This is not good enough and must be responded to accordingly.
I myself am on to my second console and second game disk and I am still experiencing the issues noted above.
I eagerly await your reply,
And the proof of lodgement.
Thank you for submitting your issue to Support.
Your Support Ticket Number:1057997662
For reference, please print this page or write down your support ticket number. Use this number when communicating with Support about this issue.
To make sure that you can receive a reply from Microsoft, add the "microsoft.com" domain to your e-mail "safe list". If you do not receive a response in your "inbox" within 24 hours, check your "bulk mail" or "junk mail" folders.
Close Window
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nathsgames
Joined: 08 Aug 2007
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| Posted: Thu Feb 07, 2008 4:20 am Post subject: |
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Second wave will be, if no response received, to email this letter to your larger gaming news sites, ie, gamespot, pocket-lint, engadget, you know the ones... and see if they are interested in spreading the news to a couple a million RSS subs.... I'm sure it would be news worthy for gamers. Should create some bad publicity and a bit of momentum anyway.
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gahooleys
Joined: 09 Aug 2007
Posts: 966
Location: Gold Coast
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| Posted: Thu Feb 07, 2008 5:19 am Post subject: |
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| nathsgames wrote: |
That's a nice theory and would stand up. Another one I have read which is similar talks about Forza 2 using 90% of system resources whereas the general limit on developers is around 70%, so as to not overheat the GPU and also apparently the solders do not like heat one little bit and if the GPU is constantly pushed to 90% the solders around the CPU on the GPU starts to crack, which is when the freezing starts...
Anyway..... last night I played for three hours, two on borrowed disk and one on my disk, and didn't have one single freeze! The whole experience was nice and solid!
So.... I have to give back borrowed game disk tonight and will be playing solely on my own disk so we will see if it passes a full night of torture tonight....
There is definately a problem somewhere - so many cases are not co-incidence or bad luck. The problem is, getting a company with US$21,000,000,000,000.00 in clear cash funds sitting in the bank to admit it!
(did anyone read the story about the US$44bn takeover attempt of Yahoo - MS might consider borrowing money for the first time in the company's existence! As they don't want to use all of the US$21bn CASH reserves they have in the bank to buy Yahoo (50%/50% shares and cash offer!!)) That tells me the real size of Microsoft! |
Funnily enough the first section of your post is exactly how three Red rings occur too. There is no doubt in my mind faulty disk drive errors such as freezing, graphical glitches and the red rings of death are all related to Microsofts shoddy design cut backs on there original 360 models coupled with the vast heat non falcon boards produce.
Thankfully zepher boards (additional heatsink, heatpipe and new adhesive glue) and falcon boards (reduced GPU and CPU sizes, additional heatsink) are so far fairing much better, especially falcon 360's.
The only actual disk drive fault i can remember is that of a samsung batch which was actually scratching game disks.
It's great that Microsoft has extended the warranty and hopefully rectified the problem with falcon boards (though there is still the occasional bricked console), but it should have never gotten to this. It's just that with so many good games i and many can't live without it.
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gahooleys
Joined: 09 Aug 2007
Posts: 966
Location: Gold Coast
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| Posted: Thu Feb 07, 2008 5:23 am Post subject: |
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| nathsgames wrote: |
| Second wave will be, if no response received, to email this letter to your larger gaming news sites, ie, gamespot, pocket-lint, engadget, you know the ones... and see if they are interested in spreading the news to a couple a million RSS subs.... I'm sure it would be news worthy for gamers. Should create some bad publicity and a bit of momentum anyway. |
send some mail, and try to get others, to 1up.com and see if they'll mention it on 1upyours (there podcast). If the majority of effected forza fans make a fuss surely they'll make u heard.
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nathsgames
Joined: 08 Aug 2007
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| Posted: Thu Feb 07, 2008 6:23 am Post subject: |
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| gahooleys wrote: |
| It's just that with so many good games i and many can't live without it. |
You said it mate That is exactly how I feel.
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nathsgames
Joined: 08 Aug 2007
Posts: 794
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| Posted: Sat Feb 09, 2008 10:19 am Post subject: |
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Official apology received
| Quote: |
Hello Nathan,
Thank you for writing Xbox Customer Support.
We appreciate your feedback. I understand that you, among with thousand other users of Xbox 360 and Xbox Live, are unsatisfied with regards to the several issues that you are having with Microsoft and your Xbox 360 consoles. I deeply apologize for all the inconveniences.
We consider all of the feedbacks and comments sent in by our members, and we maintain an internal database of feedbacks that we consult and prioritize.
Do not worry, we will do our part in letting the proper department know about this issue.
Please understand that this is not how we want our valued customers like you to feel. Customer satisfaction is our main goal and we will improve our service in the future. Again, In behalf of Microsoft Xbox Customer Support, we deeply apologize for the inconvenience.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you.
You may also call Australia Xbox Phone Support at:
Australia: 1800-555-741. Hours of operation (AEST): M-F 7.00am to 9.00pm; Sat-Sun 9.00am to 5.00pm. (http://www.xbox.com/en-AU/support/contact/)
To expedite service, please provide Service Request Number 1057997662 when you call.
NOTE: You may now check warranty and repair status for your XBOX console by going online at http://service.xbox.com/ using your Windows Live ID account.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Sincerely,
Mavi
Xbox Customer Care Team |
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gahooleys
Joined: 09 Aug 2007
Posts: 966
Location: Gold Coast
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| Posted: Sat Feb 09, 2008 10:15 pm Post subject: |
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| nathsgames wrote: |
Official apology received
| Quote: |
Hello Nathan,
Thank you for writing Xbox Customer Support.
We appreciate your feedback. I understand that you, among with thousand other users of Xbox 360 and Xbox Live, are unsatisfied with regards to the several issues that you are having with Microsoft and your Xbox 360 consoles. I deeply apologize for all the inconveniences.
We consider all of the feedbacks and comments sent in by our members, and we maintain an internal database of feedbacks that we consult and prioritize.
Do not worry, we will do our part in letting the proper department know about this issue.
Please understand that this is not how we want our valued customers like you to feel. Customer satisfaction is our main goal and we will improve our service in the future. Again, In behalf of Microsoft Xbox Customer Support, we deeply apologize for the inconvenience.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you.
You may also call Australia Xbox Phone Support at:
Australia: 1800-555-741. Hours of operation (AEST): M-F 7.00am to 9.00pm; Sat-Sun 9.00am to 5.00pm. (http://www.xbox.com/en-AU/support/contact/)
To expedite service, please provide Service Request Number 1057997662 when you call.
NOTE: You may now check warranty and repair status for your XBOX console by going online at http://service.xbox.com/ using your Windows Live ID account.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Sincerely,
Mavi
Xbox Customer Care Team |
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yes well that's great and all but it says nothing in regards to what there doing to fix the problem. Seems to me that's a standard notes cut and paste job.
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